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Help

For us to send you help as quickly as possible please complete the fields below with as much accurate information as you can. If all information is not provided, it may delay us providing you with a solution.

Please note * is mandatory.

    Operating system version ?

    For Apple (IOS) Devices – Settings > General > About > Software version.

    For Android Devices (Varies between device) – Settings > About phone/ About device > Software/ Android Version.

    For Android devices, if you are having trouble finding your operating system version, help can be found by searching online for your specific device name for example: [Samsung [Model]] followed by ‘how to find software version’.

    App version ?

    For both Apple and Android devices –

    MeritAgCheck

    • Open MeritAgCheck App

    • Click account icon (top right of screen)

    • Below the ‘Log Out’ button you will see ‘App Version: X.XX

    Merit Nature Check

    • Open Merit Nature Check

    • Click account icon (bottom right of screen)

    • Below the ‘Log Out’ button you will see ‘App Version: X.XX’

    If you are having an issue or wish to report a bug - being able to provide a screenshot or screen recording will greatly help us diagnose the problem faster. Please upload images below.

    NB: For screen recordings/videos please upload to Youtube/Google Drive/Vimeo or similar service and provide us a link to the video in the field above.

    - All files must be in JPG, PNG or PDF format
    - Max filesize 5MB.